- #WEBCAM NOT WORKING ON MAC LOCKDOWN BROWSER FOR MAC#
- #WEBCAM NOT WORKING ON MAC LOCKDOWN BROWSER SOFTWARE#
Once there, click the button titled "Run System Check." Does running this check produce green check marks for all the tests, as shown below? It's very important that they all pass, especially the "Ports Check." If the Ports Check fails, this is why the "media server" error is occurring. Step 1) Go to the LockDown Browser Help Center (look for the icon in the LockDown Browser toolbar when in your course). There are two troubleshooting steps you can perform that will help isolate the cause of the problem: It's best to use a network where bandwidth intensive applications (Netflix, Hulu, Amazon Prime video, gaming, etc.) aren't running. Using a hard wired connection may help, but if not available, get as close to the router as possible, restart your computer, and be sure to disable all other running applications on your computer after the restart. The ports may not be blocked on your network, but it could be that the bandwidth simply isn't sufficient to stream video to our server. You can try using a different network to see if that helps.ģ) Lack of bandwidth.
There could be a block to the necessary ports for the media server connection. It also can interfere with the photo steps in the pre-exam webcam check, resulting in your camera not being found.Ģ) The WiFi network you are using.
#WEBCAM NOT WORKING ON MAC LOCKDOWN BROWSER FOR MAC#
You can do this via System Preferences > SecurityĪlso, AVG for Mac has been shown to cause the above problem. If using a Mac, disabling the Mac Filevault and Firewall may be necessary. Temporarily disabling these may help, but be sure to re-enable your anti-virus afterwards.
#WEBCAM NOT WORKING ON MAC LOCKDOWN BROWSER SOFTWARE#
This can be caused by:ġ) Anti-virus or firewall software running on your computer. The errors indicate that your computer cannot make the necessary connection with the Respondus media servers in order to record video. We're unable to connect to our media servers from your computer." When starting your exam that requires the use of a webcam, you might encounter a problem connecting to the Respondus Media Server.Ī variation of this same problem might produce an error that says: This article is intended for students who are taking an online exam in Husk圜T using LockDown Browser with the Webcam requirement and they encounter this problem when trying to enter the exam.